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Strategy

Strategic questions rarely arise out of nowhere. Growth, market changes, technological progress or new labour agreements are all reasons to take a closer look at your business.

Assessment and Goal Setting

Whatever the reason, we start by analysing the current situation. What resources are available, how do your processes operate, how are your teams structured and what is the workload? Based on these insights, we define the objectives for our collaboration. What should the strategy look like? Where do you want to focus, and where are the opportunities to professionalise and optimise your business?

We also determine what is required to achieve the desired situation: what steps can be taken, what resources are needed and which changes are necessary.

Consulting Session

The key question is: where do you want to go, which decisions are required to get there, and how do you ensure the strategy works in practice?

Endevries assesses the current situation and the desired future state. We analyse the relationship between capacity, workload, processes and labour costs, and translate this into a clear and actionable plan, for today and for the future. See who has already taken this journey.

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Concrete Outcomes of the Strategy Phase

We use practical tools and analyses to assess the situation and define realistic objectives. Examples include:

  • Development of an activity-based labour standards model
  • Creation of an ideal staffing model
  • Insight into workload by location
  • Gap-to-Norm analysis: the difference between target and actual hours
  • Benchmarking your business using our database
  • A WFM scan that identifies process improvement opportunities

At this stage, you receive a report with findings and recommendations covering both workload and ideal staffing levels.

Insight & Consulting

The strategy phase is critical to the success of any improvement journey. By taking a close look at the reality of your day-to-day operations and combining those insights with our extensive database, you gain a clear understanding of your current situation. We provide independent advice that enables you to take action immediately.

Once the strategy phase is complete, you are under no obligation to continue working with us. We deliver a clear plan and help you understand exactly what is needed to achieve your goals. We focus on two key areas:

  1. Productivity and optimal workforce composition.
  2. Workforce Management strategy and operating model.

During this phase, you gain insight into how we work and what a potential future collaboration could look like.

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Scan & Analysis

We assess the retail concept, operating model and location type. This is translated into an activity-based labour standards model and a tailored ideal staffing structure. As a result, you receive:

  • Clear insight into workload and ideal staffing by store type or format.
  • An overview of performance gaps: the difference between target and actual hours.
  • A report with concrete findings and recommendations covering both workload (hours) and ideal staffing (labour cost per hour).
Optimisation

Based on our benchmark database, we perform secondary research and identify opportunities for process improvement. As a result, you receive:

  • An overview of initiatives with the potential to simplify and/or accelerate processes.
  • An impact assessment for one or more topics, including the effects per location, week and process.
WFM Vision & Approach

We assess your WFM way of working, including processes, role allocation and system landscape. Based on this, we develop a blueprint and recommendations with clear WFM best-practice guidance tailored to each location.

Results Through WFM

We conduct a WFM scan across multiple locations and use the findings to define the conditions required for Workforce Management and labour cost management within your business. This provides insight into the foundations needed to achieve sustainable results through WFM.

Labour Cost Manager Profile

We develop a competency profile for the Labour Cost Manager role and provide guidance on implementation, including recommendations on how stores and franchisees can be supported in the area of WFM.

From Insight to a Robust Strategy

A strong strategy starts with a clear understanding of both the objectives and the current situation. How do workload, capacity and labour costs relate to one another? How are processes and responsibilities organised? What differences exist between locations and how can these be reflected in the strategy?

Using analyses, benchmarks, scenarios and our Workforce Management expertise, we make the impact of different starting points transparent. This enables us to determine the required capacity, ideal team structure, process design and management approach together.

In doing so, we combine strategic labour cost management with day-to-day operational reality. The result is a coherent strategy with clear principles, concrete objectives and a practical implementation roadmap.

Why choose Endevries?

Proven Experience

The efficiency expert since 1980. We help you identify opportunities within your business and support you in achieving the best possible results.

Proprietary Software

Our in-house software development team continuously enhances our solutions, guided by the latest practical insights and real-world experience.

Hands-On Experience

What works on paper does not always work in practice. Our experienced consultants turn theory into measurable results.

Benchmarking

Our extensive experience has enabled us to build a comprehensive database. We use this to benchmark your business, giving you a clear understanding of where you stand.

International Client Base

Our solutions integrate seamlessly with WFM systems and are used by leading businesses across Europe.

Tailored Collaboration

Every business can improve efficiency, regardless of its size or Workforce Management maturity. We tailor our collaboration to your goals and way of working.

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